GuilderWorks Refund Policy

Try before you buy

Every paid GuilderWorks product can be used free of charge, with all features, for a 30-day trial. The trial needs no account or payment details and never turns into a purchase by itself. Please use it to check that the product works in your environment before you buy.

14-day refund

If you bought a license and it turns out not to be what you need, you can ask for a full refund within 14 days of the purchase date. You do not have to give a reason. This applies to businesses and consumers alike, and to renewals; the 14 days run from the date of each purchase.

We may refuse this voluntary refund where there is objective evidence of repeated purchases and refunds, or other deliberate abuse of this policy. A single refund request is never abuse by itself.

After 14 days

After 14 days this voluntary refund ends. We will still consider a request if the product has a defect that prevents you from using it as described on its product page and we cannot fix it or offer a workaround within a reasonable time. Your legal rights if the product does not conform to the agreement remain, also after 14 days.

How to ask

Write to support@guilderworks.com with your order reference or the license number shown in the product (it starts with `GW-`), or anything else that helps us find your purchase. You are welcome to tell us why the product did not suit you, so we can improve it, but you do not have to.

You can also cancel a purchase within the 14 days yourself at Paddle, our reseller and the Merchant of Record for all our orders: go to https://paddle.net and find your order with the email address you bought with. The link in your receipt email leads there too.

Refunds are paid by Paddle to the payment method you used, usually within 5 to 10 business days depending on your bank, and in any case within 14 days.

What happens to the license

When a purchase is refunded, the license ends. Please stop using the license key and remove it. A refunded license key is no longer accepted by later versions of the product.

Chargebacks

If something is wrong with a payment, please contact us before disputing it with your bank or card issuer; we can usually solve it faster. This is a request, not a condition. A license paid for with a payment that is finally charged back is treated as refunded.

Your legal rights

This policy applies in addition to the rights the law gives you. If you are a consumer in the EU, your statutory rights, including the right of withdrawal as explained at checkout and your rights if a product does not conform to the agreement, are not affected.