Contact

Email

• Support and license questions: support@guilderworks.com, when a program doesn't do what it should or you have a question about it, and for a lost license key, a transfer or a name change. Please include the program's version (shown in its About window) and your Windows version, and for a license its license number (it starts with GW-) or your order reference.
• Privacy: privacy@guilderworks.com. Requests about your personal data, as described in the privacy statement.
• Security: please follow how to report a vulnerability.
• Anything else: info@guilderworks.com.

Support is provided on a best-effort basis. We aim to answer within a few working days.

Payments and invoices

Purchases are handled by our reseller Paddle, the Merchant of Record for all our orders, which takes care of payment, invoicing and VAT. For a copy of an invoice, a change to billing details or a question about a payment, use the link in the receipt email Paddle sent you, or write to us and we will help.

Want your money back? You can ask for a full refund within 14 days of a purchase, without giving a reason; see the refund policy.

To cancel a purchase within those 14 days, use Cancel a Purchase at Paddle and find your order with the email address you bought with. The link in your receipt email leads there too.

Business details